How To Write About Customer Service Skills On A Resume

Y'all're a client service representative.

Yous keep customers satisfied by providing solutions to their concerns.

But now it's time to ease your future employer'due south concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Non sure how to do this?

Well, just follow the unproblematic steps in this guide.

An case of a finished customer service resume that works
How to write a customer service resume that'll make full up your interview diary
How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, here's a customer service resume example, created with our very own resume builder:

customer service resume

Looks great, right?! Follow the steps below to create a resume that'll have employers in a frenzy to rent you.

Looking fore more than specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flying Attendant Resume
Bar and Restaurant Manager Resume

How to Format a Client Service Resume

Before you can serve the hiring manager, you need to organize your piece of work station!

Simply what do we mean by this?

Well, just like your piece of work station, your resume needs to be arranged in a manner that doesn't atomic number 82 to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your virtually notable achievements, instead of having to chase for them.

The most common resume format is "reverse-chronological", and information technology is one that we always recommend to customer service representatives.

The post-obit ii resume formats also get our approval…

Functional Resume – If you've got the natural talent to help customers, only lack the hands-on feel, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who take gaps in their employment history.
Combination Resume – Have previous experience in the client service industry? Then you may want to use this format. Specifically, the format combines both "Functional" and "Opposite-Chronological".

Use a Customer Service Resume Template

Right, time to burn down-up your text editor and get typing!

Just wait there.

Although smashing for creating elementary files, there are better alternatives when creating a client service resume.

You run into, text editors don't hold its structure, which tin consequence in layout breakages.

Want to avert an afternoon of headache? Utilize a client service resume template. You can tailor whatever of the post-obit resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The master sections in a customer service resume are:

Piece of work Experience
Contact Data
Skills
Education

To really make an impression, you tin can also add these optional sections:

Awards & Certification
Volunteer Experience
Projects
Languages
Interests & Hobbies

So those are the customer service resume sections, but what do y'all write for each of them?

Let's discover out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

Yous should care for your contact section with the same care that yous treat your customers.

Failure to do so could effect in misspellings and incorrect numbers, which makes it incommunicable for the recruiter to offering you an interview!

The contact information section on your resume must include:

Full Name
Professional Championship – Align this to the part you lot're applying for, so "Customer Service Assistant"
Phone Number – Check each number carefully
Electronic mail Address – Keep your email professional (firstname.lastname@gmail.com), unlike that i from your childhood (hannalovescheese@gmail.com).
Location – Urban center+Country
Optional - relevant social media

Joe Blogs - Customer Service Assistant. 101-358-6095. joeblogs@gmail.com

Joe Blogs - Customer Service Hero. 101-358-6095. joeykangaroo123@gmail.com

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

Just this fact only makes contest more intense.

And with this in heed, we shouldn't exist surprised that recruiters spend just a few seconds on each resume.

If only there was a mode to get the recruiter hooked and read through your whole resume?

Fortunately, y'all can this with a resume summary or objective.

Equally a customer service representative, y'all know that friendly introductions go a long fashion. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

Merely what is the difference between a summary and an objective?

A resume summary is a ii-4 judgement summary of your nearly notable eating place experiences and achievements.

Enthusiastic customer service representative with v years of retail experience responding to all manner of client inquiries. Career highlights included being awarded "Employee of the Month" for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to reach and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative office at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary.

Got the skills, just tin can't back it up with experience? Utilise a resume objective.

Simple!

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than run a risk.

You come across, their job is on the line if they hire the wrong person.

As such, y'all need to prove yous have what it takes, and your piece of work experience department is the easiest way to practice that

Hither'southward the all-time style for customer service representatives to structure the work experience section:

Position proper noun
Company Proper noun
Dates
Responsibilities & Achievements

Client Service Representative

YXZ Convenience Shop

03/2017 - 04/2021

Accomplished highest upward-sell rates in both 2017 (2.viii%) and 2019 (3.two%)
Worked at the client data desk for 10+ hour shifts
Welcomed grand+ customers during store opening upshot
Won "Employee of the Calendar month" 3 months in a row past engaging with customers in personal, yet professional manner

The fundamental here is to showcase how valuable y'all were to your previous employer. Doing so will have companies competing confronting each other for your skills.

Instead of saying…

"Spoke to all customers"

Say:

"Won "Employee of the Calendar month" iii months in a row by engaging with customers in personal, yet professional manner"

Merely put, the first sentence states that you spoke with customers, just information technology doesn't say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.

What if You Don't Have Whatever Work Experience?

Maybe you're a student looking for their first customer service job?

Or maybe, you take experience in the field, merely never in a retail environment?

Don't worry, every bit there are ways to get around this.

All you need are the core task skills and a willingness to learn.

And you can showcase this with related chore experience or schoolhouse projects.

For example, if you've ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.

Utilize Action Words to Make Your Customer Service Resume Popular!

Permit'due south image that you're a job recruiter.

Sitting down to read the same generic resumes, i after another.

No ane stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants.

I of the best ways to do this is to use ability words:

Solved
Adamant
Formulated
Identified
Clarified
Initiated
Proved

How to Correctly List your Education

After showcasing your experiences, you lot should delve into your teaching to appointment.

There'southward no magic tricks with this section, just enter your education history in this format:

Caste Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned almost your education department?

The answers below may help yous:

What if I haven't finished my electric current education yet?

No problem. Just mention your educational activity to date

Should I include my high schoolhouse education?

It's recommended to only include your highest class of teaching. If that'southward your high school diploma, then list it

What practise I put first, my education or experience?

For a bartender role, your experiences e'er come starting time

Need more communication? Check out our guide on how to list education on a resume.

Top 10 Skills for a Client Service Resume

Whether you're skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out.

Still… to go along your resume to one page, yous can't list every skill you own.

And so, which skills don't make the cut?

It comes downwardly to looking at the job clarification to place what the visitor wants from their new customer service representative.

Will the specific skill exist beneficial to the company?

If and so, list it!

For some inspiration, here are some of the all-time client service resume skills:

Hard Skills for Customer Service Professionals:

Accuracy
Calculator Skills
Mathematical Skills
Production Knowledge
Betoken of Auction (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Time direction
Team histrion

The hiring manager volition typically enquire interviewees for examples of when they have shown the skill listed. Every bit such, only include skills that you really posses.

Here's a more comprehensive listing of 100+ must-accept skills this twelvemonth.

What Else Tin You Include?

Ask yourself i question..

Is your resume the BEST it tin exist?

Although we have completed every essential resume section, we accept to do everything information technology takes to win that interview.

Calculation the following sections could be the deciding factor in whether you're interviewed for the client service representative office or not.

Awards & Certifications

Have you ever won an employee of the year (or calendar month) award?

Have y'all completed any additional courses to aggrandize your knowledge?

Whether information technology'southward an award or certification, make infinite for this section if you have something that you lot're proud of.

Here are some quick example:

Employee of the Year 2019 – XYZ Convenience
Learning How to Learn – Coursera Certificate

Languages

Applying to an establishment in Mainland china Town?

And so beingness fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the chore description requires it or not, being able to speak multiple languages is impressive – and no 1 can argue with that!

Rank the languages by proficiency:

Native
Fluent
Proficient
Intermediate
Bones

Interests & Hobbies

Now, you may be wondering, "how does my honey of animals affect my customer service skills?"

Well, information technology doesn't.

But employers want customer service representatives who volition fit in with the rest of the staff.

Your hobbies allow the hiring manager to see backside your qualifications and acquire more than almost who y'all Actually are.

Here's which hobbies & interests you may desire to mention.

Include a Cover Letter with Your Resume

As a client service representative, you need to get out a positive impression.

Your application is no different.

And the best mode to leave an unforgettable impression is to write a convincing cover letter of the alphabet.

You see, resumes requite the vital data, but nothing speaks to a recruiter like a cover alphabetic character that delves deeper into who you are and why y'all desire the job.

Hither's how to create a structure that works.

cover letter structure customer service

Yous should consummate the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Director's Contact Information

Include their total proper name, position, location, electronic mail

Opening Paragraph

To claw the hiring manager, the offset of your resume needs to pack a dial. Use concise language to mention:

The position you're applying for
Your experience summary and best achievement to appointment

The Body

In one case yous've sparked the hiring manager's interest, y'all tin delve further into the post-obit specifics:

Why you chose this specific establishment
What yous know about the institution'due south civilisation
How your skills will be benign to the establishment
If you lot have worked in similar industries or positions before

Closing Paragraph

Avoid catastrophe the chat abruptly, you should:

Conclude the principal points of your alphabetic character
Give thanks the hiring director for their time and the opportunity
Stop with a telephone call to action. This is a good mode to continue the conversation farther. A elementary "At your earliest opportunity, I'd love to discuss more about how I can help XYZ with..." will work.

Formal Salutations

Although this alphabetic character shows your personal side, the letter should stop professionally. Use something like, "Kind regards" or "Sincerely."

For extra advice and inspiration, read our step-by-footstep guide on how to write a cover letter of the alphabet .

Key Takeaways

Yous know your customer service skills are good enough to go the job.

And if you follow the above communication, the recruiter will know that besides!

Permit's conclude what we've learnt:

The resume format needs to suit your specific state of affairs. Prioritize the reverse-chronological format, and then follow the content layout tips
Use an attention-grabbing resume summary or objective
In your work feel department, show your value by highlighting your most relevant and all-time achievements, rather than 24-hour interval-to-day duties
Attach a convincing cover letter for a personable application

That was a lot of information, but now you lot're all set to brand a Customer Service resume of your own!